VOICE & collaboration
Make meaningful connections with Contact Center by Frontier
Streamlined communication paves the way for productive teams, efficient processes and customer satisfaction. Manage multiple channels from one convenient location with Frontier’s cloud-based Contact Center.
Contact Center by frontier
your challenge
Your customers are seeking answers right away.
Are your agents bound by your system’s limitations?
Increasing call volumes. Outdated technologies. An ever-expanding remote workforce. It seems nearly impossible to support your teams and your customers with the tools they need to quickly resolve issues.
Growing teams—and business needs
Outdated PBX systems aren’t equipped to handle a remote employee base.
More calls, less control
Unexpected spikes in call volumes? Your teams (and your systems) need a way to keep up.
Agent operations come at a cost
Old, on-premises infrastructures require time, staff and management expenses.
Lack of integration
Without a way to manage call data, it’s difficult to improve the customer experience.
the answer
Answer your customers’ every call with Contact Center by Frontier.
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the Frontier difference
Smarter tools. Quicker responses. Better experiences.
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| Feature | |
|---|---|
| Centrally manage communication | Bringing together voice, chat and email in one convenient location means your agents can be more productive in getting customers the answers they need as soon as possible. |
| Technology that works for you, not against you | With intelligent routing and a network with 99.99% availability, you can efficiently manage calls, route to proper departments, and cater to your customers like never before. |
| Advanced recording and analytics | The ability to record interactions gives you key insights for coaching and compliance, as well as reference points to resolve issues in the future. |
| Always accessible. Always secure. | You can store, access and share historical data and sensitive information from the cloud—without having to sacrifice peace of mind. |
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Related Offerings
Evolve, grow and make strides toward your strategic goals with an expert guide at your side. Together, we’ll select and layer the Frontier Connectivity, Collaboration and Managed Services Solutions that will help your business thrive into the future.
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